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Phone swap request

Gregory NicholsGregory Nichols Posts: 7FreedomPop Newbie
Hi there,
I had requested a phone swap about a month ago and I hadn't fully gotten one of the phones set up and it wasn't able to happen. I now have both devices up and running, and i would like to go through with the swap.
this was my original message.

Hi there,
I would like a FreedomPop Admin to assist in a device swap request. Both devices are currently active.
one is a Moto e 2nd gen MEID 256691562203245718 last 4 digits are 0099
the other phone is a iPhone 7 MEID 35582908449137 last 4 digits 8288

thanks in advance for your help.

Answers

  • CarlosGCarlosG Posts: 2,141 admin

    Hi there,
    I had requested a phone swap about a month ago and I hadn't fully gotten one of the phones set up and it wasn't able to happen. I now have both devices up and running, and i would like to go through with the swap.
    this was my original message.

    Hi there,
    I would like a FreedomPop Admin to assist in a device swap request. Both devices are currently active.
    one is a Moto e 2nd gen MEID 256691562203245718 last 4 digits are 0099
    the other phone is a iPhone 7 MEID 35582908449137 last 4 digits 8288

    thanks in advance for your help.

    Hello,

    Hi,

    We were unable to find the iPhone 7 with phone number 8288. Please send us the device's IMEI (MAC or DEC) numbers so we can better search for it.
  • Gregory NicholsGregory Nichols Posts: 7FreedomPop Newbie
    Thanks for looking, the Imei is 35 582908 449137 5 and it is registered under my wife's hotmail account
  • CarlosGCarlosG Posts: 2,141 admin

    Thanks for looking, the Imei is 35 582908 449137 5 and it is registered under my wife's hotmail account

    This IMEI doesn't appear in our system either. Have you activated the iPhone 7 through our BYOD page yet?
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