Why was my service suspended if I have unlimited text and calls for a year?

Ariel ReyesAriel Reyes Posts: 6FreedomPop Newbie
Just like the subject says. I paid for a year of unlimited texts and calls and when I reached my data limit it was suspended even though I was told that if that happened I would be charged extra for another gig. So what's the problem? Who will be the liar the rep responding to this post or the original one who I activated with?
Who's ready for the blame game?
Also, if I decide to cancel because this service is so terrible (especially customer service, I've been on hold waiting for billing for 45 minutes) can I expect a refund?

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