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Phone swap request between stolen phone and new phone

adamaeroadamaero Posts: 5FreedomPop Newbie
Old phone is Galaxy SCH-R530U
Last four digits - 4610

New phone - Galaxy Active SAMSUNG-SM-G890A
Last four digits - 5313
ICCID - 8901170427 8177952985

Answers

  • CarlosGCarlosG Posts: 2,101 admin
    adamaero said:

    Old phone is Galaxy SCH-R530U
    Last four digits - 4610

    New phone - Galaxy Active SAMSUNG-SM-G890A
    Last four digits - 5313
    ICCID - 8901170427 8177952985

    Hello,

    Our team will gladly help you with this issue. Please provide us with both devices' MEID (MAC or DEC) numbers so we can take a closer look at it.
  • adamaeroadamaero Posts: 5FreedomPop Newbie
    CarlosG said:

    adamaero said:


    Our team will gladly help you with this issue. Please provide us with both devices' MEID (MAC or DEC) numbers so we can take a closer look at it.

    How? As I said, it was stolen: I don't have it. However, I have two freedompop accounts.
  • CarlosGCarlosG Posts: 2,101 admin
    adamaero said:

    CarlosG said:

    adamaero said:


    Our team will gladly help you with this issue. Please provide us with both devices' MEID (MAC or DEC) numbers so we can take a closer look at it.

    How? As I said, it was stolen: I don't have it. However, I have two freedompop accounts.
    Please confirm the email address associated with both accounts so we can check out the devices and make the swap.
  • adamaeroadamaero Posts: 5FreedomPop Newbie
    CarlosG said:

    adamaero said:

    CarlosG said:

    adamaero said:


    Our team will gladly help you with this issue. Please provide us with both devices' MEID (MAC or DEC) numbers so we can take a closer look at it.

    How? As I said, it was stolen: I don't have it. However, I have two freedompop accounts.
    Please confirm the email address associated with both accounts so we can check out the devices and make the swap.
    [email protected]
  • CarlosGCarlosG Posts: 2,101 admin
    adamaero said:

    CarlosG said:

    adamaero said:

    CarlosG said:

    adamaero said:


    Our team will gladly help you with this issue. Please provide us with both devices' MEID (MAC or DEC) numbers so we can take a closer look at it.

    How? As I said, it was stolen: I don't have it. However, I have two freedompop accounts.
    Please confirm the email address associated with both accounts so we can check out the devices and make the swap.
    [email protected]
    The devices have been successfully swapped. Please turn the devices off and back on and let us know if they work properly.
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