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Phone Swap Request

zskzsk Posts: 14FreedomPop Newbie
Hi,
I'd like to swap the phones under my accounts.
I can provide more info in private.
Thanks,
zsolt

Answers

  • CarlosGCarlosG Posts: 2,141 admin
    zsk said:

    Hi,
    I'd like to swap the phones under my accounts.
    I can provide more info in private.
    Thanks,
    zsolt

    Hello,

    Our team will gladly help you with this issue. Please provide us with both devices' MEID (MAC or DEC) numbers so we can take a closer look at them. Be sure to include the last four digits of their phone numbers as well.
  • zskzsk Posts: 14FreedomPop Newbie
    Hi,
    Here is the two accounts.
    I would like to swap the phone an keep both accounts.

    [email protected]
    IPhone SE
    IMEI 359145075406553

    [email protected]
    IPhone 7
    IMEI 359464087095308

    Thanks
    zsolt
  • CarlosGCarlosG Posts: 2,141 admin
    zsk said:

    Hi,
    Here is the two accounts.
    I would like to swap the phone an keep both accounts.

    [email protected]
    IPhone SE
    IMEI 359145075406553

    [email protected]
    IPhone 7
    IMEI 359464087095308

    Thanks
    zsolt

    Before we move forward with modifying your account we need to make sure we're on the same page. Would you rather swap devices or simply swap the phon e numbers between the accounts and leave the devices as they are?
  • zskzsk Posts: 14FreedomPop Newbie
    Swap only the devices, leave the accounts with the phone numbers.
  • CarlosGCarlosG Posts: 2,141 admin
    zsk said:

    Swap only the devices, leave the accounts with the phone numbers.

    The devices have been successfully swapped. Please turn both devices off and back on and let us know if they work properly.
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