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Account got deactivated automatically, without notifying me...how do I reactivate?

davofanmaildavofanmail Posts: 5FreedomPop Newbie
Have one of your SIMs that I paid for (89011704278168104349) using the free account.
Now when I turn the phone on, it won't register on any networks.
I go to the web site and reactivate the SIM--it says the SIM is activated now. But it says the account is not, and I have "no plan".
I paid for the SIM I have, how do I actually use it?
Also...how long is the non-usage period that causes the account to be deactivated???

Answers

  • CarlosGCarlosG Posts: 1,346 admin

    Have one of your SIMs that I paid for (89011704278168104349) using the free account.
    Now when I turn the phone on, it won't register on any networks.
    I go to the web site and reactivate the SIM--it says the SIM is activated now. But it says the account is not, and I have "no plan".
    I paid for the SIM I have, how do I actually use it?
    Also...how long is the non-usage period that causes the account to be deactivated???

    Hi,

    After reviewing your account today, we verified that it is Active and should be working properly. Are you able to use the services now?
  • davofanmaildavofanmail Posts: 5FreedomPop Newbie
    When I log in to the web site, I am greeted only with the message:
    "You have not signed up for FreedomPop service yet. Already have a device? Activate here"
    When I go look at the SIM #, it shows as activated.
    But the account is not.
    When I boot up the phone, the SIM can "see" a couple of networks (e.g., ATT 2G) but it cannot register on any of them.
    So, I have to say that I am not able to use the services at all right now.
  • davofanmaildavofanmail Posts: 5FreedomPop Newbie
    I forgot to mention: I used this SIM and made calls on the account last summer.
    I haven't powered on the phone for a few months, but I never received any indication that my account was somehow cancelled.
    My credit card keeps getting hit with 1-cent Freedompop charges, so I thought everything is still OK. But somehow, the account is frozen.
  • CarlosGCarlosG Posts: 1,346 admin

    I forgot to mention: I used this SIM and made calls on the account last summer.
    I haven't powered on the phone for a few months, but I never received any indication that my account was somehow cancelled.
    My credit card keeps getting hit with 1-cent Freedompop charges, so I thought everything is still OK. But somehow, the account is frozen.

    Your account shows to have become Dormant, which happens when a device is not used for more than 3 months. We have reactivated the device and all you need to do is turn it off and back on to see if it works properly.

    Be sure to update the account's billing information to help properly reset the account and get things working correctly.
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