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I Need to Swap Phones/Accounts

hoopnowhoopnow Posts: 8FreedomPop Newbie
Can an administrator make the following swap on a couple of Sprint phones?

***-***-7966 Motorola XT1526 IMEI 990005467415999

***-***-3393 Kyocera Hydro IMEI 990004203134442

The respective service should stay with the phone number. They both have the same billing information but different email addresses. If possible, it would great if you could just consolidated both accounts to my gmail address. Thanks! You guys are the best

Hoop
Post edited by hoopnow on

Best Answer

Answers

  • CarlosGCarlosG Posts: 2,148 admin
    hoopnow said:

    Can an administrator make the following swap on a couple of Sprint phones?

    ***-***-7966 Motorola XT1526 IMEI 990005467415999

    ***-***-3393 Kyocera Hydro IMEI 990004203134442

    The respective service should stay with the phone number. They both have the same billing information but different email addresses. If possible, it would great if you could just consolidated both accounts to my gmail address. Thanks! You guys are the best

    Hoop

    Hello,

    Our team will gladly help you with this issue. But before we move forward with this, we want to make sure we're on the same page. Can you confirm if you want a device swap or would you rather go with a phone number swap instead?
  • hoopnowhoopnow Posts: 8FreedomPop Newbie
    Great! Thanks for getting back to me. I guess I mean a device swap. Each respective plan stays with the number. Specifically the ***-***-3393 Kyocera Hydro has about 12gb of of rollover data and that data plan should stay with the phone number and be moved to Motorola phone. I hope this helps. Any ???s, just buzz me. Thanx again. (for being a discounted service you customer care is just supreme!)
  • CarlosGCarlosG Posts: 2,148 admin
    hoopnow said:

    Great! Thanks for getting back to me. I guess I mean a device swap. Each respective plan stays with the number. Specifically the ***-***-3393 Kyocera Hydro has about 12gb of of rollover data and that data plan should stay with the phone number and be moved to Motorola phone. I hope this helps. Any ???s, just buzz me. Thanx again. (for being a discounted service you customer care is just supreme!)

    Hi,

    The device who's phone number ends in 3393 does not match the IMEI 34442 provided above. Please check it again and let me know if there are any other ID numbers like the MAC or DEC numbers.
  • hoopnowhoopnow Posts: 8FreedomPop Newbie
    Sorry Carlos. I've been a bit of a "spaz" lately. Here are some cut&pastes from the devices. I hope this helps. Again, Thanks..

    ***-***-3393 Kyocera HydroDevice
    IMEI: 99000420313044
    Sim Serial Number: 89011200000520706333
    Subscriber ID: 310002169655245
    Device MAC: c4:21:c8:3a:83:f7

    ***-***-7966 Motorola XT1526
    Device IMEI: 99000546741599
    Sim Serial Number: 89011201000332705811
    Subscriber ID: 310002163382031
    Device MAC: f8:cf:c5:1f:6b:76
  • hoopnowhoopnow Posts: 8FreedomPop Newbie
    Gee willikers! It worked GREAT! Thanks for the extra attention Carlos! Aside from the great rates that FreedomPop offers...I gotta say the customer care is great as well. *****!
  • CarlosGCarlosG Posts: 2,148 admin
    edited March 22 #8
    hoopnow said:

    Gee willikers! It worked GREAT! Thanks for the extra attention Carlos! Aside from the great rates that FreedomPop offers...I gotta say the customer care is great as well. *****!

    I'm glad to be of assistance. Have a great weekend!
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