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Cant remove FreedomPop Premium Plus from my account

pstogelpstogel Posts: 5FreedomPop Newbie
Hi,

I cant find a way to remove FreedomPop Premium Plus from my account. My plan says its premium 500 and i cant downgrade it to basic. There are no services found on my account and i do not want FreedomPop Premium Plus so I'm not sure how to remove it from my account.

Thank you for any help

Answers

  • AlejandraGAlejandraG Posts: 5,698FreedomPop Newbie admin
    pstogel said:

    Hi,

    I cant find a way to remove FreedomPop Premium Plus from my account. My plan says its premium 500 and i cant downgrade it to basic. There are no services found on my account and i do not want FreedomPop Premium Plus so I'm not sure how to remove it from my account.

    Thank you for any help

    Hi! Premium is a service, not a data plan. To be able to remove it, please visit the Services tab instead of the plans tab to be able to unsubscribe from it. You can find the steps here:
    https://support.freedompop.com/app/answers/detail/a_id/3315/kw/downgrade
  • pstogelpstogel Posts: 5FreedomPop Newbie
    Hi Thank you for your reply, when i go to the services tab it tells me that there are no services found under my services on the left part of the page. So im not sure how to deactivate the service.

    Thank you
  • AlejandraGAlejandraG Posts: 5,698FreedomPop Newbie admin
    pstogel said:

    Hi Thank you for your reply, when i go to the services tab it tells me that there are no services found under my services on the left part of the page. So im not sure how to deactivate the service.

    Thank you

    Can you please send a screenshot ?
  • pstogelpstogel Posts: 5FreedomPop Newbie
    Hi, here is a screen shot




    Thank you
  • AlejandraGAlejandraG Posts: 5,698FreedomPop Newbie admin
    pstogel said:

    Hi, here is a screen shot




    Thank you

    Hi! Actually, we were looking for the screenshot were you see you are subscribed to the Premium add on.
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