Lost SIM

salamsalam Posts: 7Unconfirmed, FreedomPop Newbie
Hello Freedompop Admin,

I have lost my sim card. Please let me know how I can transfer my account to a new SIM.

Email address of the account is : [email protected]

Thanks.

Answers

  • [Deleted User][Deleted User] Posts: 0 admin
    The user and all related content has been deleted.
  • salamsalam Posts: 7Unconfirmed, FreedomPop Newbie
    Hi Alejandra,

    Yes, I have purchased a new SIM.

    SIM ICCID no: 89011704278177973981

    I would like to have my current number and plan transferred to the new SIM.

    My account email: [email protected]

    Thanks.
  • [Deleted User][Deleted User] Posts: 0 admin
    The user and all related content has been deleted.
  • salamsalam Posts: 7Unconfirmed, FreedomPop Newbie
    Hi Alejandra,

    The phone number under the account [email protected] is:
    (302) 408-3307

    The new SIM's ( that I bought) ICCID : 89011704278177973981

    I would like my account [email protected] and phone number (302) 408-3307 associated with this new SIM.

    Thanks.
  • CarlosGCarlosG Posts: 2,272 admin
    salam said:

    Hi Alejandra,

    The phone number under the account [email protected] is:
    (302) 408-3307

    The new SIM's ( that I bought) ICCID : 89011704278177973981

    I would like my account [email protected] and phone number (302) 408-3307 associated with this new SIM.

    Thanks.

    Hi,

    After reviewing your account we verified that the new SIM card is already associated with the account and phone number you mentioned above. Can you confirm this so we can change your case to resolved?
  • salamsalam Posts: 7Unconfirmed, FreedomPop Newbie
    Hi,

    I will put the new SIM in my handset and will let you know if it is working.

    Thanks.
  • CarlosGCarlosG Posts: 2,272 admin
    salam said:

    Hi,

    I will put the new SIM in my handset and will let you know if it is working.

    Thanks.

    Understood. We're here to help in any way possible!
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