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Device swap

edmanedman Posts: 10FreedomPop Newbie
I would like a FreedomPop Admin to assist in a device swap request from an active Moto-e (2nd Generation) to a Samsung Galaxy s5.

Answers

  • CarlosGCarlosG Posts: 2,131 admin
    edman said:

    I would like a FreedomPop Admin to assist in a device swap request from an active Moto-e (2nd Generation) to a Samsung Galaxy s5.

    Hello,

    Our team will gladly help you with this issue. Please confirm both devices' MEID (MAC or DEC) numbers so we can take a closer look at them and be sure to include the last four digits of their phone numbers in order to better identify them.
  • edmanedman Posts: 10FreedomPop Newbie
    Account Number 5043540501
    moto e 2nd gen MEID: 99000546729142 MEID (Decimal) 256691539807508290
    samsung galaxy s5 IMEI: 354691067345197

    The last 4 digits of my freedompop phone number on the moto e is 0501 (in account number), the samsung galaxy s5 has an "unknown" phone number as I'm currently trying to swap to this device. Let me know if there's anything else via PM.
  • CarlosGCarlosG Posts: 2,131 admin
    edman said:

    Account Number 5043540501
    moto e 2nd gen MEID: 99000546729142 MEID (Decimal) 256691539807508290
    samsung galaxy s5 IMEI: 354691067345197

    The last 4 digits of my freedompop phone number on the moto e is 0501 (in account number), the samsung galaxy s5 has an "unknown" phone number as I'm currently trying to swap to this device. Let me know if there's anything else via PM.

    Hi,

    We can't seem to find the Samsung Galaxy s5 with IMEI 354691067345197 in our system. Have you activated taken this device through our BYOD page yet? If not, please do so and let us know once it's done so we assist you further.
  • edmanedman Posts: 10FreedomPop Newbie
    I didn't realize I was required to perform this step, I'll look into it thanks.
  • CarlosGCarlosG Posts: 2,131 admin
    edman said:

    I didn't realize I was required to perform this step, I'll look into it thanks.

    Let us know if you have any other questions and we'll gladly help.
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