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Phone swap, Please.

Why_fiWhy_fi Posts: 11FreedomPop Newbie
Hello,
I purchased a newer FP phone to replace my older FP phone.
Both phones are active.
Old phone Moto e
Replacement LG g3
I need admin assistance doing the swap.

Thank you in advance! :)
Post edited by Why_fi on

Answers

  • Why_fiWhy_fi Posts: 11FreedomPop Newbie
    edited March 19 #2
    Will an admin contact me privately or on this forum? Just wondering.
    Post edited by Why_fi on
  • CarlosGCarlosG Posts: 2,122 admin
    Why_fi said:

    Hello,
    I purchased a newer FP phone to replace my older FP phone.
    Both phones are active.
    Old phone Moto e
    Replacement LG g3
    I need admin assistance doing the swap.

    Thank you in advance! :)

    Hello,

    Our team will gladly help you with this issue. Please provide us with both devices' MEID (MAC or DEC) numbers so we can take a closer look at it and be sure to include the last four digits of their phone numbers as well.
  • Why_fiWhy_fi Posts: 11FreedomPop Newbie
    old Motorola moto E last 4#s = 6566 MEID 99000546654730
    Replacement LG G3 last 4#s = 3676 MEID 35259606211456
  • CarlosGCarlosG Posts: 2,122 admin
    Why_fi said:

    old Motorola moto E last 4#s = 6566 MEID 99000546654730
    Replacement LG G3 last 4#s = 3676 MEID 35259606211456

    We have successfully swapped the devices between the accounts requested. Please turn the new device off and back on and let us know if it works properly.
  • Why_fiWhy_fi Posts: 11FreedomPop Newbie
    We are golden!!! It worked.
    Thank you for your help!
  • Why_fiWhy_fi Posts: 11FreedomPop Newbie
    I am trying to cancel the temp account but it does not give me and option to cancel without returning the new device.

  • CarlosGCarlosG Posts: 2,122 admin
    Why_fi said:

    I am trying to cancel the temp account but it does not give me and option to cancel without returning the new device.

    Hi,

    are you still needing assistance with canceling the account? If so, We'll do so right away.
  • Why_fiWhy_fi Posts: 11FreedomPop Newbie
    yes, for the 3676 line
  • CarlosGCarlosG Posts: 2,122 admin
    Why_fi said:

    yes, for the 3676 line

    We have successfully canceled the account requested. Let us know if you have any other questions and we'll gladly help.
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