Please cancel my order

chriscnchriscn Posts: 2FreedomPop Newbie
Can some one please cancel my order. I no longer need the hotspot. My order id is 136733879.
Thanks,
Chris

Comments

  • CarlosGCarlosG Posts: 2,272 admin
    chriscn said:

    Can some one please cancel my order. I no longer need the hotspot. My order id is 136733879.
    Thanks,
    Chris

    After escalating your case to our support team I have been advised that there are a few steps that we'll need to go through to get your issue resolved.

    First, I have been informed by my support team that the order cannot be canceled as it has already been changed to "Accepted" by our system and appears to have already shipped.

    At this point, I would like to know if you're still willing to receive the device or if you'd rather move forward with canceling.
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