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Device swap

KellygeeeKellygeee Posts: 5FreedomPop Newbie
Hello,
I will like to swap the devices on my account. Kindly guide through the steps. Thanks.

Answers

  • CarlosGCarlosG Posts: 2,101 admin
    Kellygeee said:

    Hello,
    I will like to swap the devices on my account. Kindly guide through the steps. Thanks.

    Hello,

    We will gladly help you with this issue. Please provide us with both devices' MEID (MAC or DEC) numbers so we can take a closer look at them and be sure to include the last four digits of their phone numbers to better identify them.
  • KellygeeeKellygeee Posts: 5FreedomPop Newbie
    Will like to swap 2 devices. On the same account. (Same email)
    6000 - 270113179914887411

    New - MEID -35560207190085
    SIM -89011201002186142687

    0800 - 256691510504527124

    New - MEID - 256691519201180675
    IMEI - 990004781204031
    SIM- 89011200002015054807

    Thanks.
  • CarlosGCarlosG Posts: 2,101 admin
    Kellygeee said:

    Will like to swap 2 devices. On the same account. (Same email)
    6000 - 270113179914887411

    New - MEID -35560207190085
    SIM -89011201002186142687

    0800 - 256691510504527124

    New - MEID - 256691519201180675
    IMEI - 990004781204031
    SIM- 89011200002015054807

    Thanks.

    We apologize but can you simply confirm the MEID associated with the two devices you want us to swap as well as their phone numbers?
  • KellygeeeKellygeee Posts: 5FreedomPop Newbie
    Will like to swap 2 devices. On the same account. (Same email)
    (817) 576-6000 - 270113179914887411

    New - MEID -35560207190085 - LG G5
    SIM -89011201002186142687

    (682) 273-0800 - 256691510504527124

    New - MEID - 256691519201180675 - SamsungGalaxy Prevail
    IMEI - 990004781204031
    SIM- 89011200002015054807

    Thanks.
  • CarlosGCarlosG Posts: 2,101 admin
    Kellygeee said:

    Will like to swap 2 devices. On the same account. (Same email)
    (817) 576-6000 - 270113179914887411

    New - MEID -35560207190085 - LG G5
    SIM -89011201002186142687

    (682) 273-0800 - 256691510504527124

    New - MEID - 256691519201180675 - SamsungGalaxy Prevail
    IMEI - 990004781204031
    SIM- 89011200002015054807

    Thanks.

    Hi,

    We were unable to find either of the new devices in our system. Have you taken these devices through our BYOD activation page? If not, please do so by following the steps on this page and let us know once it's done sow e can assist you further.
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