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I need to complete my phone swap

MWeberMWeber Posts: 3FreedomPop Newbie
I called in to complete an account transfer. The agent that started the transfer made me use a new email address. Because of this, I lost all of my historic text messages.

Answers

  • CarlosGCarlosG Posts: 2,122 admin
    MWeber said:

    I called in to complete an account transfer. The agent that started the transfer made me use a new email address. Because of this, I lost all of my historic text messages.

    Hello, our team will gladly assist you with this issue. Please, you confirm if the email address in your profile is the same as the email associated with the Freedompop account? And include the last four digits of the phone number so we can take a closer look at it.
  • Vstsolk2Vstsolk2 Posts: 4FreedomPop Newbie
    I wish I could “speak” with an agent who could assist me to transfer existing freedom pop number to new freedompop acct.
  • CarlosGCarlosG Posts: 2,122 admin
    Vstsolk2 said:

    I wish I could “speak” with an agent who could assist me to transfer existing freedom pop number to new freedompop acct.

    Hi, We will be opening a private message regarding this matter as we need to gather and provide personal account information.
This discussion has been closed.