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Swap plan to other FP phone

laspalmslaspalms Posts: 4FreedomPop Newbie
Own 2 active phones and plans. Lost HTC phone with better plan. Can an admin help to swap lost FP phone plan to remaining FP phone (S3). Would like to keep S3 phone number if possible.

Answers

  • CarlosGCarlosG Posts: 1,792 admin
    laspalms said:

    Own 2 active phones and plans. Lost HTC phone with better plan. Can an admin help to swap lost FP phone plan to remaining FP phone (S3). Would like to keep S3 phone number if possible.

    Hello,

    Our team will gladly help you with this issue. Unfortunately, we are unable to swap plans between accounts but we can swap the devices so that they can have each other's plans. Would you like us to swap the phones? If so, please send us both devices' MEID (MAC or DEC) numbers so we can take a closer look at them? Please include the last four digits of their phone numbers as well.
  • laspalmslaspalms Posts: 4FreedomPop Newbie
    I no longer have the HTC phone since it fell off a boat so I do not have the MEID number. But I have the phone number and original email address & buy info IF that can be used. If it can, are you saying you can swap all (plan & number) between the two? That would be fine. I have all info on S3, but do not want to post publicly here...advise on that too please. TY
  • CarlosGCarlosG Posts: 1,792 admin
    laspalms said:

    I no longer have the HTC phone since it fell off a boat so I do not have the MEID number. But I have the phone number and original email address & buy info IF that can be used. If it can, are you saying you can swap all (plan & number) between the two? That would be fine. I have all info on S3, but do not want to post publicly here...advise on that too please. TY

    Hi,
    We will be opening a private message regarding this matter as we need to gather and provide personal account information.
This discussion has been closed.