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why is my account suddenly inactive

yilablueiceyilablueice Posts: 4FreedomPop Newbie
Hi, I am using my hotspot last month till all data is used up. This month my account status shows it is inactive. Why is the status changed suddenly? Thank you.

Answers

  • CarlosGCarlosG Posts: 2,122 admin

    Hi, I am using my hotspot last month till all data is used up. This month my account status shows it is inactive. Why is the status changed suddenly? Thank you.

    Hello,

    Our team will gladly help you with this issue. Please provide us with your device's MEID (ICCID or DEC) numbers so we can take a closer look at it.
  • yilablueiceyilablueice Posts: 4FreedomPop Newbie
    my device's MEID is 35673306135648
    ICCID is 89011200000525778790
  • CarlosGCarlosG Posts: 2,122 admin

    my device's MEID is 35673306135648
    ICCID is 89011200000525778790

    Hi, The account associated with this device appears to be canceled. Please let us know if you want to reactivate it and we will do so right away.
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