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why is my account suddenly inactive

yilablueiceyilablueice Posts: 3FreedomPop Newbie
Hi, I am using my hotspot last month till all data is used up. This month my account status shows it is inactive. Why is the status changed suddenly? Thank you.

Answers

  • CarlosGCarlosG Posts: 1,792 admin

    Hi, I am using my hotspot last month till all data is used up. This month my account status shows it is inactive. Why is the status changed suddenly? Thank you.

    Hello,

    Our team will gladly help you with this issue. Please provide us with your device's MEID (ICCID or DEC) numbers so we can take a closer look at it.
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