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exceptional error

leshandfriendsleshandfriends Posts: 2FreedomPop Newbie
Same deal as this person who posted below. Please tell me how to fix this. I have paid and tried several times.

-Steve

After initiating the "transfer number" process, I received an email with a link to check the status. When I check the status I reach a page with the message "Transfer Status The order needs attention before processing can continue. - Account number, PIN or Account information incorrect." After clicking the "GO BACK TO STEP ONE" button on that page, I am taken back to the initial Transfer Number page (https://my.freedompop.com/phone-numbers/transfer-number). I've carefully checked the information with AT&T and have entered it several times, but always receive the unhelpful error message "Exceptional Error Unknown error".

I saw a similar thread where the resolution involved entering the payment information, but that didn't help in my case (payment had already been made in any case).

Answers

  • EuniceLEuniceL Posts: 392 admin

    Same deal as this person who posted below. Please tell me how to fix this. I have paid and tried several times.

    -Steve

    After initiating the "transfer number" process, I received an email with a link to check the status. When I check the status I reach a page with the message "Transfer Status The order needs attention before processing can continue. - Account number, PIN or Account information incorrect." After clicking the "GO BACK TO STEP ONE" button on that page, I am taken back to the initial Transfer Number page (https://my.freedompop.com/phone-numbers/transfer-number). I've carefully checked the information with AT&T and have entered it several times, but always receive the unhelpful error message "Exceptional Error Unknown error".

    I saw a similar thread where the resolution involved entering the payment information, but that didn't help in my case (payment had already been made in any case).

    Hi, leshandfriends. Our team is more than willing to help you resolve this issue as quickly as possible. We will be opening a private message regarding this matter as we need to gather and provide personal account information.
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