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NEED help with my 12-Month Prepaid Plan - 3-in-1 LTE SIM Kit

hangshihangshi Posts: 11FreedomPop Newbie
I activated my SIM card and get a phone number, but after I logged in the FreedomPop app, it says my account doesn’t have any plan, but I have already activated 12-Month Prepaid Plan - 3-in-1 LTE SIM Kit what should I do?

Answers

  • AngiePAngieP Posts: 504FreedomPop Newbie admin
    hangshi said:

    I activated my SIM card and get a phone number, but after I logged in the FreedomPop app, it says my account doesn’t have any plan, but I have already activated 12-Month Prepaid Plan - 3-in-1 LTE SIM Kit what should I do?

    Hey hangshi!

    Thanks for reaching out. We'll be glad to continue assisting you with your current concern. In order to do so, could you please be so kind as to provide us with the ICCID number of the SIM card in question?

    We'll be looking forward to your reply to continue assisting you.
  • dbrooksdbrooks Posts: 3FreedomPop Newbie
    I purchased a Sim card online through freedompop but it isn't showing up in my account or letting me activate it. My SIM ICCID is 89011704278178290781. Please help @EuniceL @CarlosG @AngieP
  • AngiePAngieP Posts: 504FreedomPop Newbie admin
    dbrooks said:

    I purchased a Sim card online through freedompop but it isn't showing up in my account or letting me activate it. My SIM ICCID is 89011704278178290781. Please help @EuniceL @CarlosG @AngieP

    Hello dbrooks,

    Thanks for reaching out. We'll be glad to assist you with your current concern. Upon checking your account we confirmed you're currently being assisted via Twitter private message. To avoid confusion, we'll continue communication with you, through that channel.

    We appreciate your patience and understanding.
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