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Hello, Please release my phone from FreedomPop

steppinthraxsteppinthrax Posts: 9FreedomPop Newbie
IMEI: 867260024450506
Huawei Union Y538

Answers

  • EuniceLEuniceL Posts: 452 admin

    IMEI: 867260024450506
    Huawei Union Y538

    Hello, @steppinthrax. Our support team will gladly assist you to resolve this issue. In order to release a device, fist the account must be canceled. For step by steps instructions on how to cancel your account please click here. After your account has been canceled, please let us know so we can check if your device meets all the requirements to be released. For more information about the requirement, please click here.
  • steppinthraxsteppinthrax Posts: 9FreedomPop Newbie
    EuniceL said:

    IMEI: 867260024450506
    Huawei Union Y538

    Hello, @steppinthrax. Our support team will gladly assist you to resolve this issue. In order to release a device, fist the account must be canceled. For step by steps instructions on how to cancel your account please click here. After your account has been canceled, please let us know so we can check if your device meets all the requirements to be released. For more information about the requirement, please click here.
    Thank You, I have just cancelled the account.
  • EuniceLEuniceL Posts: 452 admin

    EuniceL said:

    IMEI: 867260024450506
    Huawei Union Y538

    Hello, @steppinthrax. Our support team will gladly assist you to resolve this issue. In order to release a device, fist the account must be canceled. For step by steps instructions on how to cancel your account please click here. After your account has been canceled, please let us know so we can check if your device meets all the requirements to be released. For more information about the requirement, please click here.
    Thank You, I have just cancelled the account.
    Hello, @steppinthrax. Thanks for getting back to us. We have escalated your case to our support team, who will be looking into releasing your device in the next 3 to 5 business days.

    Feel free to contact us back at the end of the fifth day if you'll like us to check the status of your request.
  • steppinthraxsteppinthrax Posts: 9FreedomPop Newbie
    EuniceL said:

    EuniceL said:

    IMEI: 867260024450506
    Huawei Union Y538

    Hello, @steppinthrax. Our support team will gladly assist you to resolve this issue. In order to release a device, fist the account must be canceled. For step by steps instructions on how to cancel your account please click here. After your account has been canceled, please let us know so we can check if your device meets all the requirements to be released. For more information about the requirement, please click here.
    Thank You, I have just cancelled the account.
    Hello, @steppinthrax. Thanks for getting back to us. We have escalated your case to our support team, who will be looking into releasing your device in the next 3 to 5 business days.

    Feel free to contact us back at the end of the fifth day if you'll like us to check the status of your request.
    Thank you

    Can you provide the status of the phone release now?
  • steppinthraxsteppinthrax Posts: 9FreedomPop Newbie
    EuniceL said:

    EuniceL said:

    IMEI: 867260024450506
    Huawei Union Y538

    Hello, @steppinthrax. Our support team will gladly assist you to resolve this issue. In order to release a device, fist the account must be canceled. For step by steps instructions on how to cancel your account please click here. After your account has been canceled, please let us know so we can check if your device meets all the requirements to be released. For more information about the requirement, please click here.
    Thank You, I have just cancelled the account.
    Hello, @steppinthrax. Thanks for getting back to us. We have escalated your case to our support team, who will be looking into releasing your device in the next 3 to 5 business days.

    Feel free to contact us back at the end of the fifth day if you'll like us to check the status of your request.
    Thank you

    Can you provide the status of the phone release now?
  • CarlosGCarlosG Posts: 2,155 admin

    EuniceL said:

    EuniceL said:

    IMEI: 867260024450506
    Huawei Union Y538

    Hello, @steppinthrax. Our support team will gladly assist you to resolve this issue. In order to release a device, fist the account must be canceled. For step by steps instructions on how to cancel your account please click here. After your account has been canceled, please let us know so we can check if your device meets all the requirements to be released. For more information about the requirement, please click here.
    Thank You, I have just cancelled the account.
    Hello, @steppinthrax. Thanks for getting back to us. We have escalated your case to our support team, who will be looking into releasing your device in the next 3 to 5 business days.

    Feel free to contact us back at the end of the fifth day if you'll like us to check the status of your request.
    Thank you

    Can you provide the status of the phone release now?
    Hi,

    Your device was successfully released yesterday. Let us know if you have any other questions and we'll gladly help.
  • steppinthraxsteppinthrax Posts: 9FreedomPop Newbie
    Hello, when I insert another sim card I keep getting an error saying. "Invalid SIM card". I also get a message to Insert the FreedomPop sim card that came with the phone.
  • Rich Sias (16th)Rich Sias (16th) Posts: 3,247FreedomPop Newbie, FreedomPop Master, FreedomPop Expert ✭✭✭✭✭
    @steppinthrax - It appears that you are mixing GSM LTE SIM into a CDMA phone. The standard error expected is "invalid SIM". Your phone needs the SIM it came with. That SIM can be used with the next carrier also. It is a Sprint SIM used in the CDMA phone that uses the Sprint network. Most of the phones sold by FreedomPop are CDMA phones.

    The GSM LTE SIM uses the AT&T network. All of the SIMs sold by FreedomPop are of this variety.
    Be my Valentine ZTE, Victory, LG Volt, 803S, & 4 SIMs
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