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Difficulties in the activation process

jugatusjugatus Posts: 2FreedomPop Newbie
I am italian but I work in USA. I bought on Amazon a sim kit and - now being in USA - I tried to activate it but the process Always ends with the advice: "We're experiencing an issue with your provided device ID".
To identify me I am Mauro Visigalli. on my microsim there are two numbers: 8901170427 (upper); 8177922038 (lower).
The IMEI of my (double sim) device (Motorola Moto G5 - XT1676) are: 351865084053132; or 351865084053140
Are there affiliated points in Hopedale OH area where I can find help to activate?

Answers

  • EuniceLEuniceL Posts: 416 admin
    jugatus said:

    I am italian but I work in USA. I bought on Amazon a sim kit and - now being in USA - I tried to activate it but the process Always ends with the advice: "We're experiencing an issue with your provided device ID".
    To identify me I am Mauro Visigalli. on my microsim there are two numbers: 8901170427 (upper); 8177922038 (lower).
    The IMEI of my (double sim) device (Motorola Moto G5 - XT1676) are: 351865084053132; or 351865084053140
    Are there affiliated points in Hopedale OH area where I can find help to activate?

    Hello, @jugatus. Our support team will gladly assist you to resolve this issue. After taking a closer look at your device we were able to confirm that the device is free to be activated, however, it must be done by following these steps.

    First, you need to get an email address that is not associated with FreedomPop. Next, you need to go to this website and place both the email address and the complete ICCID 89011704278177922038 in order to activate the device. Once that's done you need to add a phone number to the account by following these steps.

    Let us know if you have any further questions and we will gladly assist you.

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