Downgraded to Free Service But Charged Again

Claudia KinseyClaudia Kinsey Posts: 13FreedomPop Newbie
On 8/26/14 I requested that my account be downgraded from unlimited to free and Freedompop Support sent a confirmation email advising that the downgrade took place. A week later I was billed again and my account still shows that I have the unlimited service. I sent an email to Support asking for a correction and credit, but got no reply. What's the next step?

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