data/messaging not working on byod phone.

aznjujube25aznjujube25 Posts: 6FreedomPop Newbie
i successfully completed a phone swap with a byod samsung note 4. i installed the freedompop messaging app and synced my account. on wifi i can't seem to use texting at all. i tried to text someone and i keep getting this message - "we do not support international sms at this time. coming soon..." my data also seems to be not working. i put it to lte/cdma but i see 3g in my homescreen. do i set it to cdma or gsm? what do i do?

Answers

  • [Deleted User][Deleted User] Posts: 0
    edited May 10 #2

    i successfully completed a phone swap with a byod samsung note 4. i installed the freedompop messaging app and synced my account. on wifi i can't seem to use texting at all. i tried to text someone and i keep getting this message - "we do not support international sms at this time. coming soon..." my data also seems to be not working. i put it to lte/cdma but i see 3g in my homescreen. do i set it to cdma or gsm? what do i do?

    Hey aznjujube25!

    Thanks for reaching out. We'll be glad to assist you with your current concern. Please confirm the MEID number of your Samsung Note 4 and let us know if you're actually trying to send text messages to international phone numbers or local numbers. Additionally, please be sure to confirm the ICCID number of the SIM card that's inside of your device.
  • aznjujube25aznjujube25 Posts: 6FreedomPop Newbie
    i am definitely not trying to send international texts. i just tried to send a text and it seems to be working but my data is not working all the time. whenever i turn off wifi or not near it, it says 3g or not working at all. or when i'm outside and connect to a wifi not at home it signs me off all the time. i set it to lte/cdma. is that right? the imei is 256691544907356416 and iccid is 990002084164787.
  • Rich Sias (16th)Rich Sias (16th) Posts: 3,376FreedomPop Newbie, FreedomPop Master, FreedomPop Expert ✭✭✭✭✭
    @aznjujube25 - Your description sounds like a weak cellular signal. More on that in a bit. LTE/CDMA is good. A longer string with several "/" in it may be better if it has both LTE and CDMA in it. (and NO GSM). An admin here can check your account from those numbers and verify more info. I take it your phone is a BYOD Sprint phone. (not purchased from FreedomPop)

    Now back to how to check for a weak signal. Call a Sprint store and ask for 1 or 2 tower locations that they use for their network near you. Drive / walk to within 500 feet of the tower. Park in legal safe place. Face the tower with your phone with WiFi OFF and Mobile Data ON. Try calling. Observe the notifications and bar at top to say LTE or 4G. This close you should have a very strong signal for all bands including the data bands. Calling and texting should work well at this distance.

    If that worked out well, try again half way home. Face the direction where tower should be (even if trees, buildings, or hill in way) and try calling again. If that works, too then home seems to not have a strong enough Sprint signal for FreedomPop service to operate.

    If NONE of these locations are working good enough, then something needs either adjusting with your phone or with your account on their servers. I can help you with the phone's settings, but if on servers then need to defer to the admins here.
    Be my Valentine ZTE, Victory, LG Volt, 803S, & 4 SIMs
  • aznjujube25aznjujube25 Posts: 6FreedomPop Newbie
    i still see 3g whenever i'm on data. maybe it's my phone. how do i adjust that first? if that doesn't work, it could be their servers. i want to try my phone first.
  • [Deleted User][Deleted User] Posts: 0

    i still see 3g whenever i'm on data. maybe it's my phone. how do i adjust that first? if that doesn't work, it could be their servers. i want to try my phone first.

    Hi aznjujube25,

    We apologize for the delayed response. Our team will gladly take a closer look at your account to see if there is anything we can do to get this fixed ASAP. After checking your account, we were able to verify the IMEI ending in 56416 provided above however, the ICCID does not match the one assigned to it.

    The SIM with ICCID 64787 looks to be associated with a Samsung Galaxy Note II currently in a canceled account under your name and I have confirmed that this SIM card will not work in your BYOD device and therefore will not allow you to use your services properly.

    Please confirm what type of device you activated as a BYOD device and we will gladly take a closer look at it.
  • A_farroh0118A_farroh0118 Posts: 1FreedomPop Newbie
    CarlosG said:

    i still see 3g whenever i'm on data. maybe it's my phone. how do i adjust that first? if that doesn't work, it could be their servers. i want to try my phone first.

    Hi aznjujube25,

    We apologize for the delayed response. Our team will gladly take a closer look at your account to see if there is anything we can do to get this fixed ASAP. After checking your account, we were able to verify the IMEI ending in 56416 provided above however, the ICCID does not match the one assigned to it.

    The SIM with ICCID 64787 looks to be associated with a Samsung Galaxy Note II currently in a canceled account under your name and I have confirmed that this SIM card will not work in your BYOD device and therefore will not allow you to use your services properly.

    Please confirm what type of device you activated as a BYOD device and we will gladly take a closer look at it.
    I am having the same issue please help
  • [Deleted User][Deleted User] Posts: 0

    CarlosG said:

    i still see 3g whenever i'm on data. maybe it's my phone. how do i adjust that first? if that doesn't work, it could be their servers. i want to try my phone first.

    Hi aznjujube25,

    We apologize for the delayed response. Our team will gladly take a closer look at your account to see if there is anything we can do to get this fixed ASAP. After checking your account, we were able to verify the IMEI ending in 56416 provided above however, the ICCID does not match the one assigned to it.

    The SIM with ICCID 64787 looks to be associated with a Samsung Galaxy Note II currently in a canceled account under your name and I have confirmed that this SIM card will not work in your BYOD device and therefore will not allow you to use your services properly.

    Please confirm what type of device you activated as a BYOD device and we will gladly take a closer look at it.
    I am having the same issue please help
    Hello,

    We will be opening a private message regarding this matter as we need to gather and provide personal account information.
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