Due to our current migration process, some of our operations will be temporarily unavailable in order to make the transition seamless. One of those being our ability to swap devices. Rest assured as we are working diligently to resume all operations for a better overall experience.

However, as we understand the excitement of waiting on pending situations, we still offer customers the ability to BYOD (bring your own device) in order to expedite the use of the desired device. Feel free to find out more by visiting the following link:
https://support.freedompop.com/app/answers/detail/a_id/2914/kw/byod

Thank you for your patience and understanding throughout this process.

Swap out sim card with existing FP account and BYOD

JamzJamz Posts: 16FreedomPop Newbie
Hi, I would like to try swapping out with a fresh new sim card, due to voice mail stopped working and now calls are not working at random and no notification of missed calls, but usage call logs at the FP account online is showing ok. Tried everything in FP diagnostics and troubleshooting for several weeks to no avail. What's the easiest way to swap?

Answers

  • [Deleted User][Deleted User] Posts: 0
    Jamz said:

    Hi, I would like to try swapping out with a fresh new sim card, due to voice mail stopped working and now calls are not working at random and no notification of missed calls, but usage call logs at the FP account online is showing ok. Tried everything in FP diagnostics and troubleshooting for several weeks to no avail. What's the easiest way to swap?

    Hello Jamz!

    Thanks for reaching out. We apologize for the delay in getting back to you. We'll be more than glad to assist you with your current concern. Please provide us with the ICCID numbers of the SIM cards in question along with the last four digits of the phone numbers in question.
  • JamzJamz Posts: 16FreedomPop Newbie
    Hello Jamz!

    Thanks for reaching out. We apologize for the delay in getting back to you. We'll be more than glad to assist you with your current concern. Please provide us with the ICCID numbers of the SIM cards in question along with the last four digits of the phone numbers in question.

    89011704278147905568 phone # 0411
  • [Deleted User][Deleted User] Posts: 0
    Jamz said:

    89011704278147905568 phone # 0411

    Could you please be so kind as to clarify if SIM card with ICCID number 89011704278147905568 is the one you're looking to replace? If so, please provide us with the ICCID of the new SIM card, so we're able to assign it to your existing account.
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