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Have not used my Netgear Fuse for a couple of months and alerts are "mobile broadband disconnected"

suegsueg Posts: 6FreedomPop Newbie
When I go to my account it says active.
My Meid:35673306024271
What can I do ?

Answers

  • CarlosGCarlosG Posts: 2,101 admin
    sueg said:

    When I go to my account it says active.
    My Meid:35673306024271
    What can I do ?

    Hello,

    Our team will gladly help you with this issue. After reviewing your account we verified that it is Active and should be working properly. Are you still having issues with using this device?
  • suegsueg Posts: 6FreedomPop Newbie
    yes still not connected.
    Says searching on first screen and mobile broadband disconnected on next screen.
    Thanks for helping.
  • suegsueg Posts: 6FreedomPop Newbie
    still not connecting
  • CarlosGCarlosG Posts: 2,101 admin
    sueg said:

    still not connecting

    Hi,

    We apologize for the delay. Please click on this link to get all of the troubleshooting steps available so that you can properly reconfigure your device's settings and fix the issue. Let us know if you still find problems so we can assist you further.
  • 98x35gyf78h5rdxg8i5t98x35gyf78h5rdxg8i5t Posts: 3FreedomPop Newbie
    I have the same exact problem.
    meid 35673306041959
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