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Device Swap Request

TheRealCVBruceTheRealCVBruce Posts: 2FreedomPop Newbie
TN=XXX-XXX-4224
Old device = iPad Air


New device = iPad Air


Answers

  • EuniceLEuniceL Posts: 383 admin

    TN=XXX-XXX-4224
    Old device = iPad Air


    New device = iPad Air


    Hello, @TheRealCVBruce. Our support team will gladly assist you to resolve this issue. After reviewing the information provided we were able to confirm that the ICCID number 89011704278132339096 belongs to an LTE SIM card. If your other device is GSM unlocked and running iOS 8.2 or higher you can simply insert the SIM card to use it.

    We were not able to find the IMEID number 352056062106584 active in our system. iI this a CDMA device, in order to use it with FreedomPop it would be necessary to activate it with our BYOD program. However, keep in mind that a GSM device cannot be swapped with a CDMA device.

    Let us know if you have any other questions and we will gladly continue assisting you.

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