**Reminder** When you sign up for FreedomPop service we often offer a free trial experience for one of our plans or add-on services. Upon the end of your Trial, you will incur the regular charge for that plan or service. Please take a look at our Community post for more information regarding your recent purchase and what to expect: http://bit.ly/2xFTGWY

SIM order

frzlotfrzlot Posts: 3FreedomPop Newbie
I ordered my SIM card(paid full price) over two weels ago, and have yet to receive it - no word or anything. Is there a problem? My Paypal account has been billed even though this has not shipped. Please advise.

Answers

  • CarlosGCarlosG Posts: 2,155 admin
    frzlot said:

    I ordered my SIM card(paid full price) over two weels ago, and have yet to receive it - no word or anything. Is there a problem? My Paypal account has been billed even though this has not shipped. Please advise.

    Hello,

    Our team will gladly help you with this issue. Please provide us with the order number you received so we can take a closer look at the account and provide you with more details.
  • frzlotfrzlot Posts: 3FreedomPop Newbie
    CarlosG said:

    frzlot said:

    I ordered my SIM card(paid full price) over two weels ago, and have yet to receive it - no word or anything. Is there a problem? My Paypal account has been billed even though this has not shipped. Please advise.

    Hello,

    Our team will gladly help you with this issue. Please provide us with the order number you received so we can take a closer look at the account and provide you with more details.
    Hi, Carlos! Sorry - I should have included that information - ORDER ID is 142256380.
    Thank you in advance.
  • CarlosGCarlosG Posts: 2,155 admin
    frzlot said:

    CarlosG said:

    frzlot said:

    I ordered my SIM card(paid full price) over two weels ago, and have yet to receive it - no word or anything. Is there a problem? My Paypal account has been billed even though this has not shipped. Please advise.

    Hello,

    Our team will gladly help you with this issue. Please provide us with the order number you received so we can take a closer look at the account and provide you with more details.
    Hi, Carlos! Sorry - I should have included that information - ORDER ID is 142256380.
    Thank you in advance.
    We will be opening a private message regarding this matter as we need to gather and provide personal account information.
This discussion has been closed.