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Phone will not make or receive calls but text and data work

Steven FergusonSteven Ferguson Posts: 6FreedomPop Newbie
For about a week now my phone will not make or receive calls, but texts work fine. When someone calls me, I would see the missed call after and the phone does not ring.

When I made a call, it shows "Cannot call +xxxxxxxxxxx, Reason was: I/O error"

I am using an Apple 5S

phone number ends in "1800" and ICCID ends in 41504462

Comments

  • CarlosGCarlosG Posts: 2,122 admin

    For about a week now my phone will not make or receive calls, but texts work fine. When someone calls me, I would see the missed call after and the phone does not ring.

    When I made a call, it shows "Cannot call +xxxxxxxxxxx, Reason was: I/O error"

    I am using an Apple 5S

    phone number ends in "1800" and ICCID ends in 41504462

    Hello,

    Our team will gladly help you with this issue. Can you confirm if you're still having issues when using your device? If this is so, please send us the error message you are getting so we can take a closer look at it.
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