"MY Freedom POP" app

Bonnie JonesBonnie Jones Posts: 2FreedomPop Newbie
it now looks like you need to pay for technical support even by email? the "My Freedompop" app is not working, i cannot access my account thru my phone, but i can on my win 10 computer

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  • EuniceLEuniceL Posts: 688 admin

    it now looks like you need to pay for technical support even by email? the "My Freedompop" app is not working, i cannot access my account thru my phone, but i can on my win 10 computer

    Hello, @Bonnie Jones. Our support team will gladly assist you to resolve this issue. In order to get support via email, it is necessary to upgrade to our Premium VIP Support value-added service. However, we can continue assisting you through this support channel.

    Please uninstall and power cycle your device, after that install the application again. If the issue persists, please let us know if there's an error message so we can take a closer look at it.

    Let us know if you have any other questions so we can continue assisting you.
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