Still haven't received

Amber83384Amber83384 Posts: 3FreedomPop Newbie
I still haven't received anything and it should be here by now.

Comments

  • EuniceLEuniceL Posts: 688 admin

    I still haven't received anything and it should be here by now.

    Hello, @Amber83384. Our support team will gladly assist you to resolve this issue. After verifying your account, we were able to confirm that your order was shipped on 05-12-2019. Note that when standard shipping is selected, the expected delivery of the orders is within 5 - 7 business days. Please check with other members of your household or with your neighbors if the order was received.

    Remember to downgrade your plan to the Basic Free service (by following these steps) as well as any other service (by following these steps) before June 2nd if you wish to avoid renal charges.

    If you are not able to locate the order, it would be necessary to purchase another SIM card, once the new SIM card arrives, please provide the ICCID number printed on it and we will gladly add it to your account.
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