My plan was upgraded from the free plan to the $3.99 plan without my consent

suec1212suec1212 Posts: 1FreedomPop Newbie
My account was upgraded from the free plan to the $3.99 plan by freedompop without my consent and charged me for it. I downgraded it back to the free plan and then I was charged the $20 top up fee. Please refund both charges as I have not used any data.

Answers

  • EuniceLEuniceL Posts: 688 admin
    suec1212 said:

    My account was upgraded from the free plan to the $3.99 plan by freedompop without my consent and charged me for it. I downgraded it back to the free plan and then I was charged the $20 top up fee. Please refund both charges as I have not used any data.

    Hello, @suec1212. Our support team will gladly assist you to resolve this issue. We will be opening a private message regarding this matter as we need to provide and gather personal account information.
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