Top-up credit refund after phone is cancelled

Yi LinYi Lin Posts: 5FreedomPop Newbie
I cancelled one of my FP phones. This phone account has $10 top-up credit. How do I get refund of the $10 top-up credit? My account email is the same as my profile email. The phone I cancelled is - LG Tribute 2.

Answers

  • AngiePAngieP Posts: 518FreedomPop Newbie admin
    edited June 14 #2
    Yi Lin said:

    I cancelled one of my FP phones. This phone account has $10 top-up credit. How do I get refund of the $10 top-up credit? My account email is the same as my profile email. The phone I cancelled is - LG Tribute 2.

    Hello Yi Lin!

    Thanks for reaching out. We apologize for the delayed response. We're sorry to learn you have canceled your LG Tribute 2 account. Upon checking your account, we confirmed your concern has been addressed through a Twitter private message. To avoid confusion, we'll continue communication through that channel.

    We appreciate your understanding.
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