Account Maintenance charge refund

gm2gm2 Posts: 4FreedomPop Newbie
Dear Support,

There was a Account Maintenance charge of $0.01 posted on 5/25/2019 in my account. I think that my usage meet the requirement and this charge is wrong. Could you refund it? Thank you!

Answers

  • EuniceLEuniceL Posts: 612 admin
    gm2 said:

    Dear Support,

    There was a Account Maintenance charge of $0.01 posted on 5/25/2019 in my account. I think that my usage meet the requirement and this charge is wrong. Could you refund it? Thank you!

    Hello, @gm2. Our support team will gladly assist you to resolve this issue. After escalating your refund request, our support team confirmed that a $0.01 refund has been issued. Depending on your financial institution it might take from 3-5 business days for the refund to be reflected within your bank records.

    To avoid this from happening again we recommend more usage of your service. since even though there was usage this past month, it was too little.

    Let us know if you have any further questions so we can help.
  • gm2gm2 Posts: 4FreedomPop Newbie
    Dear Support,

    Thank you for help. There was another incorrect charge of $0.01 on 6/28. I used more last month. Could you please refund it?
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