unable to make or receive calls in premium monthly plan

karthikeyan Veerabathrankarthikeyan Veerabathran Posts: 11FreedomPop Newbie
Hello,
I was not able to make calls or receive calls in the monthly premium plan ($20/month). I cancelled today on this cell# 980-xxx-9725.
Please refund the '$20' charged on my credit card today. i can't use your service anytime.
thank you

Answers

  • EuniceLEuniceL Posts: 588 admin

    Hello,
    I was not able to make calls or receive calls in the monthly premium plan ($20/month). I cancelled today on this cell# 980-xxx-9725.
    Please refund the '$20' charged on my credit card today. i can't use your service anytime.
    thank you

    Hello, @karthikeyan Veerabathran. Our support team will gladly assist you to resolve this issue. After reviewing your account, we were able to confirm that the line associated with the phone number XXX-XXX9725 is currently active.

    Please cancel the account by following these steps. Once the account has been successfully activated, please contact us back so we can look into your refund request.
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