Due to our current migration process, some of our operations will be temporarily unavailable in order to make the transition seamless. One of those being our ability to swap devices. Rest assured as we are working diligently to resume all operations for a better overall experience.

However, as we understand the excitement of waiting on pending situations, we still offer customers the ability to BYOD (bring your own device) in order to expedite the use of the desired device. Feel free to find out more by visiting the following link:
https://support.freedompop.com/app/answers/detail/a_id/2914/kw/byod

Thank you for your patience and understanding throughout this process.

Replace SIM on current account

Jason  Yeung Jason Yeung Posts: 10FreedomPop Newbie
Hello!

The sim card associated with [email protected] is no longer working, so I bought a new sim. Can you replace the current sim on [email protected] to the new sim (ICCID- xxxxxxxxxxx)?

Thank you!
Post edited by Jason Yeung on

Answers

  • EuniceLEuniceL Posts: 688 admin

    Hello!

    The sim card associated with [email protected] is no longer working, so I bought a new sim. Can you replace the current sim on [email protected] to the new sim (ICCID- 89011201002311855864)?

    Thank you!

    Hello, @Jason Yeung. Our support team will gladly assist you to resolve this issue. Due to our current migration process, some of our operations will be temporarily unavailable in order to make the transition seamless. One of those being our ability to swap devices. Rest assured as we are working diligently to resume all operations for a better overall experience.

    However, as we understand the excitement of waiting on pending situations, we still offer customers the ability to BYOD (bring your own device) in order to expedite the use of the desired device. Feel free to find out more by visiting the following link:
    https://support.freedompop.com/app/answers/detail/a_id/2914/kw/byod

    Thank you for your patience and understanding throughout this process.
  • Jason  Yeung Jason Yeung Posts: 10FreedomPop Newbie
    Hi EuniceL,

    Thanks for your response, I just learned my number was moved to Ting. I will ask them to swap out the sim card.
  • EuniceLEuniceL Posts: 688 admin

    Hi EuniceL,

    Thanks for your response, I just learned my number was moved to Ting. I will ask them to swap out the sim card.

    Hello @Jason Yeung. Thanks for getting back to us. Please let us know if you have any further questions, have a nice day!
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