Due to our current migration process, some of our operations will be temporarily unavailable in order to make the transition seamless. One of those being our ability to swap devices. Rest assured as we are working diligently to resume all operations for a better overall experience.

However, as we understand the excitement of waiting on pending situations, we still offer customers the ability to BYOD (bring your own device) in order to expedite the use of the desired device. Feel free to find out more by visiting the following link:
https://support.freedompop.com/app/answers/detail/a_id/2914/kw/byod

Thank you for your patience and understanding throughout this process.

Sprint Hotspot discontinuation

yoprabhatyoprabhat Posts: 5FreedomPop Newbie
I had purchased two ZTE Warp Connect hotspots from you about only 6 months back to use on your Sprint service. Given you are no longer supporting Sprint, and i am not inclined to use Ting, there devices will be rendered useless unless you could unlock them to be used on your ATT GSM network. Can you kindly unlock them and move the hotspot service to ATT network?
Or can you send me GSM compatible hotspots and i can ship these back to you? Please let me know. Else, the hotspots i bought recently will be useless to me.

P.S.I have already cancelled my accounts with you since you are moving it over to Ting, so you may not see any active line associated with my email address/account

Answers

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