Closing account and refund

ytcytc Posts: 2FreedomPop Newbie
I would like to close my account. Please refund the account credit. Thank you.

Answers

  • EuniceLEuniceL Posts: 688 admin
    edited July 26 #2
    ytc said:

    I would like to close my account. Please refund the account credit. Thank you.

    Hello, @ytc. Our support team will gladly assist you to resolve this issue. When it comes to canceling an account, it is necessary for the user to attempt it first at their end. Please follow these steps to cancel your account https://support.freedompop.com/app/answers/detail/a_id/2634/kw/cancel

    Regarding the refund request, please keep in mind that per our terms of service Top-Up credit is not refundable. For more information, please visit https://www.freedompop.com/terms.htm

    Let us know if you have any further questions we can assist you with.
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