Just got my sim yesterday

TanyaCTanyaC Posts: 5FreedomPop Newbie
why did my free trial start 4 days before i got the sim activated ?

Answers

  • Rich Sias (16th)Rich Sias (16th) Posts: 3,333FreedomPop Newbie, FreedomPop Master, FreedomPop Expert ✭✭✭✭✭
    @TanyaC - Because they always stuck us customers with starting the clock when the shipping truck picks up the package. It is also activated that day. You still have 11 days from yesterday. 10 today. Take 2 to setup/fix etc so all is working. 2 to assess what you want. Do your downgrade 2-3 days before the end of the trial. Just for peace of mind, in case you need help completing the downgrade.

    Keep the $20 plan on trial or change to another plan. The lowest cost plan is the FREE one. To get that on you have to downgrade the current one to 'nothing' or default which is the free one. They require a $20 'deposit' to cover overage use of data when downgrading to free. If you want automatic top-up disabled there is a safety plan required for $6.99/mo. Great for teens with no self control. It stops those pesky 7x $20 every month for all the overages charged to your card.
    You would also need to downgrade the add on services to set the account to $0/mo.
    Be my Valentine ZTE, Victory, LG Volt, 803S, & 4 SIMs
  • kyhekyhe Posts: 3FreedomPop Newbie
    I received the sim card yesterday and activated it, but I can't access my account and manage it to my use. What does need to be done to access my account?
  • Rich Sias (16th)Rich Sias (16th) Posts: 3,333FreedomPop Newbie, FreedomPop Master, FreedomPop Expert ✭✭✭✭✭
    @kyhe - ignore the info about ting in prev note. Only applies to CDMA accounts.
    SIMs are GSM accounts.

    Here are my notes for setting up a FreedomPop SIM:
    GSM SIM setup consists of these steps:
    You must have an unlocked GSM device using Android 4+ or iOS 8.2+ Operating System. Must accept Std, Micro, or Nano SIM size. Older Android versions can be used (2.3+) but will require a special download for the FreedomPop App. ( notes for iPhones at bottom ) [I have expanded notes for steps 3-5 if desired]

    1. Put in the GSM SIM,
    2. Make sure you are on GSM network mode / type
    3. Set up the APN:
    The APN edit menu is unavailable when phone is locked.
    If you don't know where the APN settings are, please check here for that information: https://support.t-mobile.com/docs/DOC-10693
    All iPhones can set their APN at: http://www.freedompop.com/iosapn
    • Domestic 4G LTE SIM: (Save to any name USonly, FreedomPop, etc. and APN - fp.com.attz, no other settings required)
    The "Menu" key is 3 horiz lines and next to home key below screen. To start edit, click the big [+], or Menu key then "edit". When done in APN edit Touch the menu Key for list, choose save.
    4. (Android). Check the FreedomPop APN is selected
    4. (iPhone) Select Enable 4G, and select Data Only
    5. Turn on data roaming and mobile data
    6. (Android). Search for carriers and select your FreedomPop carrier (ignore Sprint and Verizon). You should see two others. They are AT&T and T-mobile. If you can't tell difference, pick one, if not work, pick the other one.

    Next, please download and install the FreedomPop App:
    Android App https://goo.gl/RFiDz6
    iPhone App https://goo.gl/LvsHGX

    Browser test: [important do NOT skip]
    Turn OFF WiFi and turn ON mobile data. Internet should be working at this point. Can prove it by Googling in browser. Get any search results, you have internet via mobile data ! Get an error ? Report the error back in reply to support for more assistance.
    Reboot your phone if still unable to connect to data. Retest above.
    Working ?... Now turn OFF mobile data and ON for WiFi to save valuable mobile data for another day. Then report results - success or exact error message you got.

    7. Launch the App and use your FreedomPop email and password to login. The first time, you may be asked to pick a phone number. Once that is done, make a test call. Now you are done. The App should integrate with the native dialer (on Android only) after you make a few calls and restart the phone, so that you will be able to use the phone's Contact App and native dialer to make calls. You always have to use the FreedomPop App for texting. For iPhone, you always need to use the FreedomPop App for calls and texts.

    I hope this gets things set up for you. If not, let me know what is going on in as much detail as possible and I will see what can be done. Please let me know the make, model, and Operating System of the phone you're using. Thanks.

    Notes:
    Question:
    • The SIM is in and the APN is set. Roaming is enabled. No service.
    Ans:. . . For Android 4.4--------------
    • Settings-> more networks->Mobile networks -> mobile data - enabled
    • Settings-> more networks->Mobile networks -> Network Mode - GSM
    • Settings-> more networks->Mobile networks -> Access point names - (whatever name you set) - selected
    • Settings-> more networks->Mobile networks -> System select - try both until you see the carriers listed.

    You must be in an area with good GSM signal from AT&T or T-Mobile

    Please advise what Android version if these do not help. I only use 4.4.
    +++++++++ Notes for iPhones +++++++++++++++
    The below settings for Apple iPhones
    Enable data roaming -
    Go to phone Settings -> Cellular -> Cellular Data Options -> Turn Data Roaming On

    Change APN -
    After turning On, you will see a option Cellular Data Network. Select it and change the Cellular Data APN settings into fp.com.attz

    Some of the not so new iPhones 4 & 4s do not allow changing APN from settings. There was no options in settings to modify APN It wont display APN either. To add an APN go here and they can do it for you. Choose Freedompop(fp.com.attz).
    http://www.unlockit.co.nz
    Go to the site through Safari, click on the 'Create APN' button, and install the side-loaded file. There are two FreedomPop options to pick. Choose the one that has '(fp.com.attz)' on the end. The unlockit site will do the correct APN for you, then you may continue with instructions.
    Better, yet, FreedomPop does APNs for all iPhones: http://www.freedompop.com/iosapn
    = = = = = = = = = = Manual method = = = = = = = = =
    On iPhones 5 and up, follow these steps:
    • Open Settings
    • > Cellular (Make Sure Data Roaming is also on)
    • > Cellular Data Options
    • > Cellular Data Network
    then enter this information:
    type fp.com.attz for the APN setting

    For a visual guide, please visit this link: https://support.freedompop.com/app/answers/detail/a_id/2670/~/activating-your-phone-gsm-sim-card This seems to be blank.
    (iPhone instructions are towards the bottom).
    https://support.freedompop.com/app/answers/detail/a_id/3265/

    Hope this helps !
    Be my Valentine ZTE, Victory, LG Volt, 803S, & 4 SIMs
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