I have hotspots. FP says my phone moved to Ting. Ting only offering phone plans.

pdkroculpdkrocul Posts: 8FreedomPop Newbie
Hello,
I have three accounts with hotspots. I received the emails to save my number in the move to Ting.
Ting is only offering phone plans.
When I tried to design my BYOD plan, Ting identified hotspot as FP, and forced me to the page with the two phone plans.
This transition is not working.
Please help.

Answers

  • Wylie DyeWylie Dye Posts: 4FreedomPop Newbie
    Interesting! My case is completely opposite. I had two hotspots and one cell phone on my account. I just got two hotspots transferred over to Ting, but not the cell phone. Ting told me that they just got the hotspot stuff from FP. Ting don't take cell phone. I don't know what is going on.
  • Janet BeaneJanet Beane Posts: 4FreedomPop Newbie
    I also have two hotspots from FP. Ting says my telephone number has been migrated, but I don't have a telephone. So far FP customer service has replied to my requests for help with boiler plate answers. I am currently waiting on an answer from Ting. I have no emails from FP relating to these changes, so I am completely in the dark.
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