Unlock Phone

RealityRippleRealityRipple Posts: 7FreedomPop Newbie
Like many others on this site, I need my phone unlocked. It's a Sprint-based Galaxy S5 I bought from you guys, and I cancelled/prevented the transfer to Ting. I called Sprint on the 18th and they said they'd be able to take care of it, but when I called again today, they said you guys would have to.

Account/Phone: 8052696899
IMEI: 990004789930322

Answers

  • Jorge Jorge Posts: 3,387 admin
    Hello! Apologies for the delay in reply! You would need to contact Ting directly and request them to release the device for you :)
  • RealityRippleRealityRipple Posts: 7FreedomPop Newbie
    Jorge said:

    Hello! Apologies for the delay in reply! You would need to contact Ting directly and request them to release the device for you :)

    I already DID contact them weeks ago. They said they're sent basic information to allow an account to be created, but don't actually have SIM card or device info. I already chose not to sign up with them through their website.
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