Need to port out to Xfinity but getting error "Customer info does not match"

KregKreg Posts: 4FreedomPop Newbie
I am trying to port out to Xfinity but getting error stating "Customer info does not match". Is there a different PIN? Please help.

Answers

  • zyc1729zyc1729 Posts: 1FreedomPop Newbie
    same problem,I have tried thousands of time
  • freedomybkfreedomybk Posts: 91FreedomPop Newbie
    try port to Ting first, talk to support, automated porting won't work, then you most likely should be able to move to Xfinity. But I would talk to Xfinitiy support and insist.
  • freedomybkfreedomybk Posts: 91FreedomPop Newbie
    @Kreg @zyc1729 I just submitted a port request to Xfinity using freedompop office address in LA as customer information. Found instructions in one obscure place. Will let you know if port is a success.
  • freedomybkfreedomybk Posts: 91FreedomPop Newbie
    @Kreg @zyc1729 that did not work, so my original suggestion stays: port to Ting first then Xfinity mobile should work.
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