getting "locating user for device"

broccolibroccoli Posts: 2FreedomPop Newbie
I just purchased the 12-month plan for GSM from FreedomPop and an unlocked GSM phone from Amazon

I followed the instructions on installing the SIM, seeting the access network name, installing thr App, etc.

All seems good UNTIL:

When I try and use the App I get the message "locating user for device" and never get past that point.

Help please

My Sim is # 89011 70427 83415 23696

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