TING has my device info but the phone number is different from number I used with Freedompop

gardenmomgardenmom Posts: 25FreedomPop Newbie
We had a few different types of BYOD phones with FP, but one keeps getting texts that service is ending and I used the FP link with TING to create an account at TING. They have our FP email and name for this phone and list an account number and PIN for porting out if we do not want to stay with TING for this phone. But the phone number is different from the one we have been using. Is there a way to keep our old number? I submitted this question to TING 1 week ago but no reply from them. Where has our old number gone? Appreciate any help to keep the number.
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