Please unlock my phone

Jinrong WeiJinrong Wei Posts: 4FreedomPop Newbie
Two of my phones with FreedomPop were migrated to Ting. I would like to move one of them(601-215-8282) to a new service provider. I purchased the new provider's SIM card and installed it but it didn't work. I was told that the phone was locked and need to contact my previous provider to unlock it. I contacted the Ting. Ting said "Ting did not lock it. Maybe it Freedompop." Would you please unlock the phone for me please? Or tell me who to contact to have it unlocked.

Thank you

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