Why did my hotspot stop working for 8 months?

talflanchraychtalflanchraych Posts: 2FreedomPop Newbie
My hotspot used to have a network name called FreedomPop57 or something, and it was on Sprint, but in January the network name suddenly changed to UNITE-57DD. I've tried multiple times to call and can't get in touch with a human, and spent hours scouring the help center to try to figure out what was wrong and trying all sorts of different things include a hard reset. Anyway, I finally stumbled upon this article https://support.freedompop.com/app/answers/detail/a_id/3598/kw/unite which fixed it, but I'd like a refund for the 8 months I could not use my hotspot but was billed.

Answers

  • IsabellaIsabella Posts: 29 admin

    My hotspot used to have a network name called FreedomPop57 or something, and it was on Sprint, but in January the network name suddenly changed to UNITE-57DD. I've tried multiple times to call and can't get in touch with a human, and spent hours scouring the help center to try to figure out what was wrong and trying all sorts of different things include a hard reset. Anyway, I finally stumbled upon this article https://support.freedompop.com/app/answers/detail/a_id/3598/kw/unite which fixed it, but I'd like a refund for the 8 months I could not use my hotspot but was billed.

    Hi there!

    Thanks for reaching out. Apologies for the delay and for all the inconveniences experienced with the service. We've created a private message as we'll need to gather and provide, private account information.
This discussion has been closed.