Why did my hotspot stop working for 8 months?
My hotspot used to have a network name called FreedomPop57 or something, and it was on Sprint, but in January the network name suddenly changed to UNITE-57DD. I've tried multiple times to call and can't get in touch with a human, and spent hours scouring the help center to try to figure out what was wrong and trying all sorts of different things include a hard reset. Anyway, I finally stumbled upon this article https://support.freedompop.com/app/answers/detail/a_id/3598/kw/unite which fixed it, but I'd like a refund for the 8 months I could not use my hotspot but was billed.
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