Charged $20 without my consent

Yiming WuYiming Wu Posts: 7FreedomPop Newbie
Hello, I just realized that I was charged $20 on July 1, 2019 without my consent.
Transaction Number: 140757858
I would like to have FP refund the $20.
Thanks.

Answers

  • LuisaLuisa Posts: 40 admin
    Yiming Wu said:

    Hello, I just realized that I was charged $20 on July 1, 2019 without my consent.
    Transaction Number: 140757858
    I would like to have FP refund the $20.
    Thanks.

    Hello Yiming Wu!

    Thank you for contacting FreedomPop.

    Upon account review, we were able to see you downgraded to the Free plan on 07-01-2019.
    As per our terms of service, you must have account balance available to be on the free plan, to help avoid unexpected charges as a result of data usage beyond your plan’s allotment during our data reporting delay. If not, you will incur in a $20.00 charge upon downgrading. Checkout this link for more information: https://support.freedompop.com/app/answers/detail/a_id/2117/kw/top up

    It is possible to deactivate the Auto Top-Up service, to be able to do this you must activate Safety Mode service ($6.99/mo). The Auto Top Up will be automatically deactivated once you have activated Safety Mode. Additionally, you will receive 10% extra of your plan's data every month. Please note it is not possible to disable the Auto Top-Up if Safety Mode is not activated first. You may find steps on how to proceed, here: https://support.freedompop.com/app/answers/detail/a_id/2676/kw/top up

    We can also see that on 09-06-2019 was made another $20.00 charge due to a 211MB overage, since the $20.00 credit added on 08-02-2019 expired; (FreedomPop credit becomes inactive if not used within 30 days - but you can easily re-activate this credit at no cost). Checkout this other link for more information: https://support.freedompop.com/app/answers/detail/a_id/3589/

    Please note that, in this case, both charges are considered valid. Therefore, it won't be possible for us to process a refund.
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