Gizmodo & Lifehacker iPhone 5 Deal FAQs

FreedomPopFreedomPop Posts: 194 admin
edited September 2014 in News and Updates #1
What is the deal?
A FreedomPop LTE iPhone 5 with our 100% Free Plan. It comes with 200 Voice Minutes, 500 Text Messages, and 500MB of 4G LTE/3G data Talk, Text, and Data. By breaking free from your current phone carrier and switching to FreedomPop, you’ll save hundreds of dollars every year. You can also get a one-month free trial of FreedomPop Premier, a bundle of our most popular services.

What if I need more data?
When you approach your monthly data limit, you have the option to either have your data service suspended for the remainder of the month, or continue usage on a pay-as-you-go basis. Each additional megabyte of data used beyond your original allotment will cost $0.02 per MB.

What if I need more Minutes and Texts?
When you reach your monthly limit of 200 Minutes and 500 Text Messages, your phone service will suspend itself. If you wish to have more Minutes and Texts, you would need to upgrade to a higher plan.

How do I upgrade/downgrade my plan?
You can change your plan either directly on your phone through the MyFreedomPop App, or by logging online to your FreedomPop Account page.

Is there a non usage, or inactivity fee of $0.99?
No, it’s a thing of the past. It was stopped altogether last year.

I’ve read negative comments about your Customer Support online. Should I be concerned?
We have significantly increased the size of our Customer Support team recently in order to accommodate the increased numbers of our user base. Additionally, we have ramped up our Customer Support QA team in order to monitor more phone calls and email inquiries and make sure the highest level of support is being provided.

Can I exceed my data limit, even if it’s set to suspend itself?
With automatic top-up disabled (found in the Billing Settings of your account), your data service will suspend itself when you’re within 100MB of your data limit. Please note that there is a 3-hour delay in data reporting from Sprint’s towers to our system, so there is a slight chance that you can exceed your limit if there is significant usage within that 3-hour window. If you’re only browsing the web/reading articles, then you should be fine. However, if you’re doing high data usage activities during that window (such as Netflix or large downloads), then there’s a chance you can go over, since our system won’t recognize that you’re at your limit in time to suspend you.

What kind of coverage do I need? What network do you use?
The iPhone requires a data connection in order to send/receive calls and texts messages. The data connection can including WiFi, 4G LTE, or 3G. To check out 4G LTE and 3G coverage, visit Be sure to select the 4G LTE and 3G boxes. Connecting to any local WiFi network works too!

How do I cancel? Do you provide return shipping?
To cancel service, you’ll need to contact our Support Team. We do ask you pay for return shipping. This may appear frugal on our part, but we’d rather push the boundaries on how much free minutes, texts, and data we give away each day.

Will different data connections affect call quality?
As with all phone services, call quality is entirely dependent on your coverage/proximity to your local cell towers. Call quality will be better when you’re connected via either 4G LTE or WiFi, when comparing to 3G.

What do I do when I receive the iPhone?
Just turn on the phone and click on the Setup Phone icon. Then follow the steps to get everything active. Please note that you will need an Apple ID.

How about app updates?
The FreedomPop Development Team is constantly working to improve all aspects of our phone service, ranging from battery life to latency. As a result, we will release updates to our Messaging App that will increase the overall quality. In order to take advantage of these improvements, you would need to update the FreedomPop Messaging App in the App Store.

What is FreedomPop Phone Premier service?
Premier is a bundle of our value-added services. With Premier active on your account, you’ll get Visual Voicemail and monthly Data Rollover, along with our staple services of Usage Alerts, Security, and Premium Support. It’s over a $20 value if you signed up for the services separately.

I already have a FreedomPop device; how do I add this to my existing account?
At this time, we’re not able to have multiple devices under one account. Each device must be under a unique email address, but this works out really great because you can connect the accounts through Freedom Friends to receive even more free data each month.

How do I get even more free data every month?
You can connect with other FreedomPop users through Freedom Friends (found on your account page) and earn up to an extra 500MB of extra data, every month for free!

Have a Billing Issue?
We encourage all our users to come to us first to see if we can explain any charge or resolve any billing issue before further escalation.

Customer Support
Email is probably the best way to reach us ([email protected]) or you check out our Community Forum here. If you absolutely must speak to us, you can call (888) 743-8107 (M-F 9am-5pm PDT).

Check out the Gizmodo Deal Here!

Check out the Lifehacker Deal Here!
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