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Says my esn/DEC/macid/whatever is invalid

I checked it on swappa, it says that it's no longer activated and can be activated now.

I got the phone from virgin mobile and am just trying to get it set up here. Why would it say that my id is invalid? my number has the same number of characters as the example virgin mobile DEC number and when i typed in the example DEC number it went through.

Could it think the phone is still activated? what's the problem here i really need phone service


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