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Received Phone, No Back Plate

So I received my phone yesterday. Much to my surprise, it do not have a back plate; the battery is exposed to the world. So I would like a back cover please.

But that is not all. I signed into FreedomPop and did all the updates. Signed into Google and did all the updates.

It still can not receive calls. It can not send SMS message, and it has received 2 of the 10 test messages I have sent. It can call out.....when it get s signal. Signal strength is 1 bar or less, and 3G service only.

SO what am I doing wrong?

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