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18.99 taken out of bank why hasn't my account renewed yet

Erick JaramilloErick Jaramillo Posts: 0FreedomPop Newbie
Home internet plan was supposed to have renewed yesterday but I just got billed I still don't have internet does anybody know why.

Answers

  • pleomorphpleomorph Posts: 6FreedomPop Newbie
    Try logging into your account at FreedomPop.com to see if your usage has reset yet for the month. If you're still having an issue, you'll can contact support at (888) 743-8107, Monday - Friday, 9-5PST, or email [email protected] One of the admins on this forum may be able to assist you as well.
  • njfulwider5njfulwider5 Posts: 10,413FreedomPop Newbie, FreedomPop Master, Test Role, FreedomPop Expert, FreedomFan, Android Master , FP Flyer ✭✭✭✭✭
    @Erick Jaramillo
    Did you account refresh?If it didn't throw a @sign before one of the admins below. There pretty good at answering back pretty quick with the answer. I had my first account flip a few days ago, and when I checked it right after midnight, it said account was suspended....but after a few more hours, it refreshed itself and I was up and running again. But---on the off chance it did nothing. Just @ sign one of the admins here and they'll come to the rescue----But only Monday threw Friday, and hours between 9am and 5pm PDT.

    ---KathyFP‌ ---JasmineS‌ --- "Jorge M ---"‌FreedomPop‌" ---K_Ber‌
    ---Darla_A‌ ---Vanessa‌ ---EdwinFreedomPop‌ ---GeorgeD‌ ---lolabee‌

    Customer service Numbers>>>>(888) 915-2647---888) 743-8107---(888) 701-1353, Monday-Friday 9am-5pm PDT.

    Hope this helps

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