Can't text or receive phone calls

I sent an email to customer support several days ago and still haven't heard anything. I have tried all the profile/prl updating and I have uninstalled/reinstalled the messaging app. Finally broke down and tried a factory reset and set the phone back up as if it was new. Still can't text or receive phone calls. I can make calls with the phone. Any help would truly be appreciated. New to the forums and this might be a double post - sorry.

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