Need MSL reset on Galaxy SIII

a201348a201348 Posts: 0FreedomPop Newbie
I activated the phone Galaxy SIII with MEI on the web and paid $20 to activate.
It only worked when I was on wifi with the freedompop voice and text free app.
I could not update profile or PRL. It seemed like the phone still ties to the previous carrier.
I think I need a MSL reset by looking up the web, but I don't have the MSL and I haven't got any response from freedompop.
Can someone help to verify what I should do???

Thanks,
David

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